SERVICE DIVISION

How We Serve — Services & Support

Buying the equipment is the easy part — keeping it running is where we earn your trust. Our own engineers install, secure, monitor and support what we supply.

ENGINEERING EXECUTION

Six Core Service Capabilities

SERVICE 01

Network Design & Implementation

Design and installation of LAN, Wi-Fi and structured cabling, with routers and switches configured, tested and documented.

  • Router and switch configuration
  • Structured cabling, tested and labelled
  • Wi-Fi planning and rollout
SERVICE 02

Firewall & Network Security

Deployment and tuning of firewalls and security policies to protect your network edge and remote users.

  • Firewall installation and policy design
  • VPN and high-availability setups
  • Security reviews and hardening
SERVICE 03

Server & Infrastructure Setup

Installation and configuration of servers, storage and virtualisation, ready for production workloads.

  • Server and storage commissioning
  • Operating system and virtualisation setup
  • Documentation and clean handover
SERVICE 04

Infrastructure Monitoring Setup

Deployment of monitoring tools across network and servers, so you get visibility and early warning instead of surprises.

  • Monitoring tool deployment
  • Custom dashboards and alerts
  • Ongoing tuning and support
SERVICE 05

CCTV & Surveillance Installation

Supply and installation of cameras, recorders and monitoring setups for shops, offices and premises.

  • Cameras, recorders and viewing
  • Planned coverage of key areas
  • User training included
SERVICE 06

AMC & IT Support

Scheduled maintenance and on-call or on-site support for networks, servers, laptops, desktops and surveillance systems.

  • Preventive visits and priority service
  • Direct mobile numbers, no call-centre queue
  • Escalations tracked and closed
CHOOSE THE AMC THAT FITS YOUR BUDGET

Non-Comprehensive vs. Comprehensive AMC

OPTION A

Non-Comprehensive AMC

Dependable cover at a lighter commitment.

  • Scheduled preventive maintenance
  • Priority corrective service
  • Replacement parts quoted separately
OPTION B

Comprehensive AMC

Maximum peace of mind with predictable yearly cost.

  • Everything in Option A
  • Replacement of covered parts as per contract
  • One annual cost, fewer surprises
SERVER-VALIDATED SLA & SCOPE PLANNER

Evaluate Your Infrastructure Coverage

Enter your approximate equipment counts to receive a recommended AMC tier, preventive visit cadence, and written response commitment before we prepare your itemised quotation.

ENGINEERING RECOMMENDATION

Clear Scope, Zero Hidden Surprises

Select your device counts on the left and run the evaluation. Our server calculates the ideal preventive cadence and response SLA for your team size, then pre-fills an itemised proposal request for Uttam or Siddharth.

  • Option A suits lighter budgets with parts billed only when replaced
  • Option B covers eligible hardware replacements under one fixed yearly cost
  • Direct engineer mobile escalation — zero call-centre queues